This is the privacy policy for RemPesa, a leading international money transfer platform.

Please make sure that you read this privacy policy carefully so that you understand our views and practices regarding your personal information and how we will use it. If you do not agree to this privacy policy, then please do not use RemPesa. You must be of at least 18 years of age to be able to use our services.RemPesa is owned and operated by Pumicells Limited registered in Nairobi, Kenya.

By using RemPesa then you agree to the terms of this privacy policy which are set out below.

1. Personal information we collect

When you sign up for an account on RemPesa you will need to provide your email address and create a password. Please be aware that all customers will need to create an account in order to carry out transactions.

When carrying out transactions, customers will need to provide the following additional personal information:

• Your name, address, phone number and banking information.
• If requested by us, certain Government issued identification documentation which could include your passport, driving license as well as any other documentation which may prove your address.
• Certain information about the person that you are sending money to, including their first and last name. This is so that we will be able to process the transaction.

In addition, we may collect personal information from you when you contact customer services as well as information from your IP address about your browser type and location.

2. Using personal information

We may use the personal information that we collect from you in the following ways:

• To perform our business contracts with you.
• For our legitimate interests so that we may improve our services.
• To conduct market research.

3. Sharing your personal information

We will share your personal information with the following parties only:

• Our staff so that they may fulfil their duties in line with the reason for processing personal information as well as to be able to provide customer support and any troubleshooting.
• For our legitimate interests so that we may improve our services.
• Our website hosting suppliers so that they may run and operate the website.

4. Retaining your personal information

We will keep your information for the time that we need it for and then it will be automatically deleted. However, if we are required to keep this information for longer as it may be required by law, then we may retain it for a longer period. If the information is being used for any legal proceedings, then we may retain this information for the duration of those legal proceedings.

5. Children

All users of RemPesa must be of at least 18 years of age and we do not knowingly collect information from anyone below the age of 18. If we discover that someone below the age of 18 has been attempting to access our services, we will close down their account.

6. Your Rights

In relation to the personal information that we hold about you, you have the right to:

• Get access to your personal information as well as information about our processing it.
• Ask us to correct or amend the personal information that we hold about you if you believe that this information is incorrect or incomplete.
• Ask us to erase the personal information that we hold about you.
• Object to us processing your personal information for direct marketing purposes.
• Object to any decisions which are based on automated processing.
• Ask us to restrict the processing of your personal information.
• Be notified of any personal data breaches.
• Make a complaint about your data processing.

7. How we protect your personal information

We employ a number of industry accepted standards in order to protect the information that you have submitted to us. We have in place SSL (Secure Socket Layer) encryption technology which is used to protect your personal information as well as your financial information.

8. Contact us

If you have any questions about this privacy policy, then please get in touch with us.