When you sign up for an account on RemPesa you will need to provide your email address and create a password. Please be aware that all customers will need to create an account in order to carry out transactions.
When carrying out transactions, customers will need to provide the following additional personal information:
In addition, we may collect personal information from you when you contact customer services as well as information from your IP address about your browser type and location.
We may use the personal information that we collect from you in the following ways:
We will share your personal information with the following parties only:
We will keep your information for the time that we need it for and then it will be automatically deleted. However, if we are required to keep this information for longer as it may be required by law, then we may retain it for a longer period. If the information is being used for any legal proceedings, then we may retain this information for the duration of those legal proceedings.
All users of RemPesa must be of at least 18 years of age and we do not knowingly collect information from anyone below the age of 18. If we discover that someone below the age of 18 has been attempting to access our services, we will close down their account.
In relation to the personal information that we hold about you, you have the right to:
We employ a number of industry accepted standards in order to protect the information that you have submitted to us. We have in place SSL (Secure Socket Layer) encryption technology which is used to protect your personal information as well as your financial information.